FAQs

What currency are the prices that I see on the website?
All prices are in CAD $.

I just placed an order, when will it ship?
At My Necessities Store, shipping takes 8-12 days. It could be less depending on your location. Shipping is free on all orders over 40$. Tracking numbers will be emailed to you when your order has shipped. If you don't get a tracking number after 7 business days, please email us at mynecessitiesstore@gmail.com

Do you ship internationally?
At this time, we only ship to Canada and the United States of America.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcel.
Please note: If you change your mind and your package has already shipped, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item has already shipped, please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto filled an incorrect address, simply notify us via email at mynecessitiesstore@gmail.com and include your confirmation email. We can change the address to the correct one within 24 hours. 

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to mynecessitiesstore@gmail.com and we will be happy to assist you in any way we can.